Terms and Conditions
Welcome to FreddyMart! By accessing or purchasing from our store, you agree to the following Terms and Conditions. Please read them carefully before proceeding with your transaction.
1. General Information
1.1 These Terms and Conditions govern the sale and use of gift cards, games, and any related products or services offered by FreddyMart.
1.2 By using our services, you confirm that you are at least 18 years of age or have obtained consent from a legal guardian.
2. Gift Cards
2.1 Purchase & Activation:
- Gift cards are available for purchase in-store or online.
- Gift cards are activated upon full payment and can be redeemed immediately.
2.2 Redemption:
- Gift cards can only be redeemed at FreddyMart for products or services.
- Partial redemption is allowed, and any remaining balance can be used for future purchases.
2.3 Validity:
- Gift cards are valid for [insert validity period, e.g., 12 months] from the date of purchase.
- Expired gift cards cannot be reactivated or refunded.
2.4 Non-Transferable:
- Gift cards cannot be exchanged for cash, resold, or transferred.
- FreddyMart is not responsible for lost, stolen, or damaged gift cards.
3. Game Purchases
3.1 Digital Games:
- Digital codes are delivered via email or your FreddyMart account upon confirmation of payment.
- Codes are one-time use and cannot be refunded once delivered.
3.2 Physical Products:
- Orders are subject to availability. FreddyMart will notify you in case of delays or stock issues.
- Physical products can be shipped or picked up in-store as per the delivery method selected during purchase.
4. Returns and Refunds
4.1 Eligibility:
- Refunds and exchanges are available for defective or incorrect products only.
- Digital game codes are non-refundable once they have been redeemed or activated.
4.2 Process:
- Submit a refund or exchange request within [insert time frame, e.g., 7 days] of purchase with proof of payment.
5. Payment and Pricing
5.1 All prices listed are inclusive of applicable taxes unless otherwise stated.
5.2 FreddyMart reserves the right to modify pricing without prior notice.
6. Liability
FreddyMart is not responsible for:
- Delays or failures caused by external factors beyond our control (e.g., internet issues or delivery disruptions).
- Unauthorized use of gift cards or account credentials.
7. User Conduct
By using FreddyMart, you agree not to:
- Engage in fraudulent or illegal activity.
- Misuse our products or services in any way.
8. Amendments
FreddyMart reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or notifying customers directly.
9. Contact Us
For questions, concerns, or support, contact us at:
- Email: [email protected]
- Phone: +233536503081
- Address: D378 Sebor Street
Thank you for choosing FreddyMart!